This month on Our Parking Industry Podcast, we feature Kendra Petty—an industry trailblazer with 30+ years of experience. From operations to technology, Kendra shares insights on leadership, collaboration, mentorship, and the future of parking. Across two episodes, we explore tech-driven growth, reducing fragmentation, and why service and diversity remain central to industry success. 🎧 Listen now on Spotify & Apple Podcasts: https://linktr.ee/tpnconsulting

TPN is taking the stage at NPA! 🚗✨ Join us Monday, Sept. 8 at 4 PM for “Modernized Parking Audits & New Data Trends.” We’ll explore how industry-wide transformations are reshaping audits, operations, and the parker experience. From multi-channel payments to evolving access systems, complexity is rising—but with the right strategies, we can manage revenue, enhance customer experience, and navigate change with confidence.

TPN is excited to welcome two new team members: Kim DeKold and Tory Benner. Kim brings analytical strength and a passion for learning, while Tory adds creativity and a service-driven mindset. Their diverse backgrounds and fresh perspectives enrich our team as we continue growing in a transforming parking industry. With Clyde’s mentorship and our collaborative culture, we’re thrilled for what’s ahead at TPN.

From cashier to Director, Joaquin Rojas’s journey reveals how empathy, training, and high standards drive modern parking leadership. In Episodes 11 and 12 of Our Parking Industry Podcast, our hosts explore how frontline experience, operational readiness, and people-first strategies shape the future of parking. With insights from hospital and valet operations to gate-less tech, these episodes highlight the balance of innovation and human connection.

Meet Krista Olien, our featured Parking Professional! From high school math teacher to TPN President, Krista’s journey is defined by her love of data, strategic thinking, and passion for solving complex parking challenges. Since joining TPN in 2018, she’s embraced mentorship, mastered operations, and now leads us into a bold new chapter. We’re proud to spotlight Krista and celebrate her impact on the industry!

The parking industry has undergone rapid transformation, shifting from cash to e-commerce and facing a surge in complex accountability issues. While petty theft has declined, today’s financial reviews uncover deeper operational challenges with significant loss potential. At TPN, we continue evolving our rules and review standards to keep pace with this changing landscape—ensuring accountability where none exists.

Last month on Our Parking Industry Podcast, we explored how leadership, innovation, and people-centric technology are shaping the future of parking. Episode 9 features Chris Sherman on empowering teams and leading through change, while Episode 10 dives into bridging generational gaps and aligning tech with service. Don’t miss these insightful conversations—now streaming on Spotify, Apple Podcasts, and more: https://linktr.ee/tpnconsulting

Awet Haile, General Manager of Atlantic Wharf Garage in Boston, began her parking career in 1999 as a cashier and worked her way up. With a love for logistics and people, she emphasizes patience, organization, and communication. Awet balances operations and customer service with grace, even during tough situations. Outside of work, she finds joy in family, cooking, and helping others. TPN is proud to spotlight her as a parking professional making a real impact.

The parking industry is a service-first, support-based business. While technology enhances the customer experience—helping with navigation, entry, pricing, and security—it must not replace our core commitment to customer care. As operators, we must serve all age groups, not just tech-savvy users. Technology is a tool, not the goal. TPN stays focused on service while identifying new forms of revenue loss in this evolving landscape.

This month on Our Parking Industry Podcast, we feature two impactful episodes. Episode 7 highlights Tim Maloney’s journey from valet to visionary and his insights on tech and strategic partnerships. Episode 8 dives into the “Buy, Build, Partner” framework with Krista Olien, Clyde Wilson, and Leigh Thomas—offering practical advice for navigating modernization while staying grounded in service. Listen now on Spotify or Apple Podcasts!

TPN congratulates Kendra Petty on her new role as Executive VP of Way.com! With 30 years in the parking industry, Kendra brings deep expertise and heartfelt connections. Way.com, a Car Super App, offers services from parking to EV charging. Kendra encourages professionals to embrace technology, work hard, and stand out. Her leadership and passion continue to inspire the industry—congrats, Kendra!

From NFL stadiums to top-tier parking tech, Seth Shurtleff’s career spans event management, operations, and innovation. Starting with the New England Patriots and evolving through roles at LAZ, SP+, Skidata, and more, Seth has led major tech implementations at sites like SoFi Stadium and MGM. With a passion for solving complex challenges and elevating user experience, he’s a true leader in modern parking.

From cashier to industry leader, Joaquin Rojas shares his inspiring parking journey, insights, and success in TPN’s Spotlight. #Parking

Poor communication—not paid parking—often leads to business losses. Clear messaging & testing are key to smooth parking transitions! 🎙️🚗

Discover tailored solutions for parking challenges with TPN Consulting’s expert consulting services.

Our Parking Industry Podcast returns Feb 13! 🚗💡 Tune in for expert insights, trends & innovations. Subscribe now! 🎧 #ParkingIndustry

Clyde has endeavored to understand all the intricate details of the parking industry.

Enhance parking safety and convenience with proactive management, effective lighting, cleanliness, and comprehensive security measures.

Navigating the changing infrastructure landscape: balancing modern parking needs with future sustainability to support urban environment.

Misguided agendas attack cars & parking for urban woes. Our industry's role is to support businesses & communities with practical solutions.