This month’s Parking Professional Spotlight features Trina Tutor, TPN Senior Data Analyst. With sharp attention to detail, relentless curiosity, and a love for problem-solving, Trina transforms parking data into insight. Her journey from speech therapy to parking analytics reflects adaptability, diligence, and passion for learning.

At NPA 2025, I discovered how easily misconceptions can shape our understanding—from LPR reliability to the real pace of AI and EV adoption. The convention reminded me that sound decisions come from questioning assumptions, seeking data, and letting evidence—not opinion—guide progress.

This month on the Our Parking Industry Podcast, hosts Krista Olien, Leigh Thomas, and Clyde Wilson explore the innovations driving parking forward—from AI and EV charging to cybersecurity and community. Hear insights from SWTCH’s David Weber, Scheidt & Bachmann’s Mike Lauder, and the TPN team’s reflections from NPA 2025 in Indianapolis.

This month’s Parking Professional Spotlight honors Terrence (Terry) McGann, a pioneer who transformed parking management software. Founder of McGann Software Systems, later acquired by Amano, Terry’s innovations improved transaction data quality and shaped the industry’s evolution. His drive, adaptability, and big-picture thinking continue to inspire parking professionals today.

This October on the Our Parking Industry Podcast, we explore how technology, cybersecurity, and standardization are reshaping parking with special guest Mike Lawter, CTO of Scheidt & Bachmann. Across two episodes, our hosts dive into cloud and hybrid systems, AI’s growing role in data security, the shift from cash to digital payments, and how understanding regulations and customers can drive operational excellence. Listen now: https://linktr.ee/tpnconsulting

This month’s Parking Professional Spotlight shines on John Van Horn—industry veteran, founder of Parking Today, and now co-host of the new Grumpy Garage podcast. With 47 years in parking, John shares his journey from Secom to publishing, his candid insights on audits and operations, and advice for young professionals: get out of the office and into the garage. A true industry voice, his story is both inspiring and refreshingly honest.

This month on Our Parking Industry Podcast, we feature Kendra Petty—an industry trailblazer with 30+ years of experience. From operations to technology, Kendra shares insights on leadership, collaboration, mentorship, and the future of parking. Across two episodes, we explore tech-driven growth, reducing fragmentation, and why service and diversity remain central to industry success. 🎧 Listen now on Spotify & Apple Podcasts: https://linktr.ee/tpnconsulting

TPN is taking the stage at NPA! 🚗✨ Join us Monday, Sept. 8 at 4 PM for “Modernized Parking Audits & New Data Trends.” We’ll explore how industry-wide transformations are reshaping audits, operations, and the parker experience. From multi-channel payments to evolving access systems, complexity is rising—but with the right strategies, we can manage revenue, enhance customer experience, and navigate change with confidence.

TPN is excited to welcome two new team members: Kim DeKold and Tory Benner. Kim brings analytical strength and a passion for learning, while Tory adds creativity and a service-driven mindset. Their diverse backgrounds and fresh perspectives enrich our team as we continue growing in a transforming parking industry. With Clyde’s mentorship and our collaborative culture, we’re thrilled for what’s ahead at TPN.

From cashier to Director, Joaquin Rojas’s journey reveals how empathy, training, and high standards drive modern parking leadership. In Episodes 11 and 12 of Our Parking Industry Podcast, our hosts explore how frontline experience, operational readiness, and people-first strategies shape the future of parking. With insights from hospital and valet operations to gate-less tech, these episodes highlight the balance of innovation and human connection.

Meet Krista Olien, our featured Parking Professional! From high school math teacher to TPN President, Krista’s journey is defined by her love of data, strategic thinking, and passion for solving complex parking challenges. Since joining TPN in 2018, she’s embraced mentorship, mastered operations, and now leads us into a bold new chapter. We’re proud to spotlight Krista and celebrate her impact on the industry!

The parking industry has undergone rapid transformation, shifting from cash to e-commerce and facing a surge in complex accountability issues. While petty theft has declined, today’s financial reviews uncover deeper operational challenges with significant loss potential. At TPN, we continue evolving our rules and review standards to keep pace with this changing landscape—ensuring accountability where none exists.

Last month on Our Parking Industry Podcast, we explored how leadership, innovation, and people-centric technology are shaping the future of parking. Episode 9 features Chris Sherman on empowering teams and leading through change, while Episode 10 dives into bridging generational gaps and aligning tech with service. Don’t miss these insightful conversations—now streaming on Spotify, Apple Podcasts, and more: https://linktr.ee/tpnconsulting

Awet Haile, General Manager of Atlantic Wharf Garage in Boston, began her parking career in 1999 as a cashier and worked her way up. With a love for logistics and people, she emphasizes patience, organization, and communication. Awet balances operations and customer service with grace, even during tough situations. Outside of work, she finds joy in family, cooking, and helping others. TPN is proud to spotlight her as a parking professional making a real impact.

The parking industry is a service-first, support-based business. While technology enhances the customer experience—helping with navigation, entry, pricing, and security—it must not replace our core commitment to customer care. As operators, we must serve all age groups, not just tech-savvy users. Technology is a tool, not the goal. TPN stays focused on service while identifying new forms of revenue loss in this evolving landscape.

This month on Our Parking Industry Podcast, we feature two impactful episodes. Episode 7 highlights Tim Maloney’s journey from valet to visionary and his insights on tech and strategic partnerships. Episode 8 dives into the “Buy, Build, Partner” framework with Krista Olien, Clyde Wilson, and Leigh Thomas—offering practical advice for navigating modernization while staying grounded in service. Listen now on Spotify or Apple Podcasts!

TPN congratulates Kendra Petty on her new role as Executive VP of Way.com! With 30 years in the parking industry, Kendra brings deep expertise and heartfelt connections. Way.com, a Car Super App, offers services from parking to EV charging. Kendra encourages professionals to embrace technology, work hard, and stand out. Her leadership and passion continue to inspire the industry—congrats, Kendra!

From NFL stadiums to top-tier parking tech, Seth Shurtleff’s career spans event management, operations, and innovation. Starting with the New England Patriots and evolving through roles at LAZ, SP+, Skidata, and more, Seth has led major tech implementations at sites like SoFi Stadium and MGM. With a passion for solving complex challenges and elevating user experience, he’s a true leader in modern parking.

From cashier to industry leader, Joaquin Rojas shares his inspiring parking journey, insights, and success in TPN’s Spotlight. #Parking

Poor communication—not paid parking—often leads to business losses. Clear messaging & testing are key to smooth parking transitions! 🎙️🚗