Our Parking Industry Podcast continued to deliver practical insights this month with conversations on customer service, leadership, communication, and innovation. From creating exceptional parking experiences and presenting data more effectively to exploring the growing opportunity in truck parking, Episodes 13, 14, and 15 offer actionable ideas for parking professionals looking to strengthen operations and prepare for the future. Tune in and catch up today.

As fintech becomes increasingly embedded in parking operations, the industry faces an important question: are we still a service business, or are we becoming a transaction business? This article explores how evolving payment systems, e-commerce platforms, and investment-driven strategies are reshaping parking. While technology offers convenience and efficiency, the discussion argues that transparency, accountability, and customer service must remain at the center of the indus

First impressions matter in parking. This article explores how cleanliness, lighting, and maintenance shape a customer’s perception of safety the moment they enter a garage. Drawing on real-world observations, it highlights how operational decisions made behind the scenes become immediately visible to customers and can directly impact both user experience and facility performance.

This Parking Professional Spotlight features Carl Schneeman of Walker Consultants and explores how curiosity, attention to detail, and relationship-driven leadership have shaped his 24-year engineering career. From garage durability and restoration to customer experience and EV infrastructure, Carl shares why small design decisions can have a lasting impact on performance, costs, and the people who use parking facilities every day.

Using San Antonio’s Broadway project as an example, this article examines the tradeoffs between beautification, safety, and accessibility. While streetscape improvements may enhance appearance, removing parking can have significant impacts on businesses and customer access. The discussion highlights the importance of stakeholder engagement, transparent communication, and balancing community needs when planning transportation projects.

It has been a busy month for Our Parking Industry Podcast, with new episodes covering some of the most important topics facing the parking industry today. Highlights include a special three-part bonus series on hidden fees in parking, conversations about frontline safety and municipal operations, and an Inside The Lane vendor spotlight featuring insurance expert Robert Pohrer of Daniel & Henry. Whether you are an operator, asset owner, or industry partner, there is valuable i

The parking industry continues racing toward AI, LPR, EVs, and cashless systems, but are customers being left behind? In this article, Clyde Wilson argues that technology without operational expertise and customer focus creates confusion instead of progress. He explores why parking needs less hype, more real-world experience, and practical applications that improve both operations and the customer experience.

Uber’s acquisition of SpotHero could signal major change for the parking industry. This article explores industry fragmentation, the rise of transportation “super apps,” AI, transaction fees, and why collaboration and leadership will matter more than ever moving forward.

TPN’s Parking Professional Spotlight features Jordan Justice, CEO of Automotus, exploring curb management, innovation, leadership, and the role of data-driven technology in reducing congestion, improving safety, and shaping smarter city parking policies.

Last month on the Our Parking Industry Podcast, we explored three different perspectives shaping the future of parking. From nationwide installation challenges and data-driven operations to building a trusted valet business, each conversation highlighted the importance of preparation, adaptability, and people. These episodes offer practical insight, real-world experience, and thoughtful discussion for anyone navigating the rapidly evolving parking industry.

EVs, autonomous vehicles, AI, and curb management are often framed as immediate disruptions, but most innovations follow long development cycles. Many parking technologies introduced over the past 15 years remain in mid-curve stages, not full adoption. History shows meaningful change takes decades, not headlines. By understanding where technologies truly sit on the curve, the industry can avoid overreacting, make informed investments, and plan for long-term impacts rather tha

Too many choices can overwhelm customers and complicate what should be a simple parking experience. As new payment methods, reservations, and technologies expand options, clarity often suffers. The paradox of choice highlights the need to balance innovation with intentional simplicity. Clear communication, consistent processes, and thoughtfully curated options reduce friction, improve confidence, and create a smoother parking journey that respects customers’ time and enhances

In this note, Clyde Wilson reminds us that while technology evolves, the fundamentals of parking remain unchanged. With more than four decades in the industry, he challenges operators to stay grounded in what works: walk your facilities, know your numbers, and keep customers at the center. Innovation matters, but progress without operational understanding comes at a cost. The next great advancement will be built on fundamentals, not flash.

Georgia’s new House Bill 551 is reshaping parking enforcement with stricter booting regulations, capped fees, required transparency, and stronger consumer protections. As accountability and fairness take center stage, operators must rethink enforcement strategies to align with rising public expectations. With reforms like these gaining momentum, now is the time for parking professionals to evaluate policies, communication, and customer experience.

This month’s Spotlight features Leigh Thomas, whose journey from math teacher to TPN Project Manager reflects curiosity, grit, and a deep commitment to growth. From data analysis to publications and industry events, Leigh brings teamwork, creativity, and a relentless learning spirit to everything she does. Her ability to translate numbers into meaningful insight makes a lasting impact on both clients and colleagues.

As AI becomes the new benchmark of advancement, companies are racing to integrate it into everything they offer. But at what cost? Drawing parallels to the Space Race, this reflection explores the hidden tradeoffs of rapid innovation, especially in parking and customer-facing industries. When speed to market overshadows reliability and human connection, customer trust is often the first casualty.

Season 3 of the Our Parking Industry Podcast is officially underway, launching with three powerful episodes that tackle consumer protection, automation, and vendor innovation. From a landmark conversation on transparency and accountability to a candid TPN roundtable and the debut of our new vendor spotlight segment, this season explores where technology, policy, and customer experience collide. If you care about the future of parking, now is the time to tune in.

Innovation doesn’t automatically improve customer experience. While grocery stores carefully test technology to support customers, parking often introduces complex systems with little guidance or support. When equipment fails or processes are unclear, customers pay the price. True progress in parking depends on thoughtful system selection, clear communication, and protecting the customer experience—not just adopting new technology.

Nothing frustrates customers faster than unexpected changes—especially when those changes involve money. That lesson is playing out at San Antonio’s La Cantera shopping center, where paid “preferred” parking was introduced without clear communication. While the operational logic may make sense, the lack of advance notice left shoppers and even employees feeling blindsided. The backlash highlights a familiar truth in parking: it’s not just what changes, but how—and when—you co

Tim Maloney’s career reflects what’s possible in an industry built on opportunity and relationships. Starting as a valet at 17, Tim quickly sought responsibility, rising through operations and executive leadership roles across parking and technology. From Signature Parking and Propark to SpotHero, FLASH, and now Reservations Lab, his journey highlights hands-on learning, mentorship, and a passion for innovation that continues to shape the future of parking.