Last month on Our Parking Industry Podcast, we explored how leadership, innovation, and people-centric technology are shaping the future of parking. Episode 9 features Chris Sherman on empowering teams and leading through change, while Episode 10 dives into bridging generational gaps and aligning tech with service. Don’t miss these insightful conversations—now streaming on Spotify, Apple Podcasts, and more: https://linktr.ee/tpnconsulting

Awet Haile, General Manager of Atlantic Wharf Garage in Boston, began her parking career in 1999 as a cashier and worked her way up. With a love for logistics and people, she emphasizes patience, organization, and communication. Awet balances operations and customer service with grace, even during tough situations. Outside of work, she finds joy in family, cooking, and helping others. TPN is proud to spotlight her as a parking professional making a real impact.

A recent trip to Fort Worth highlighted how perceived safety can matter just as much as actual safety. A simple rolling gate in a condo parking garage transformed feelings of unease into comfort. Garage operators should note that features like good lighting, cleanliness, visible cameras, and security measures can greatly impact how safe a customer feels. Small changes can make a big difference in choosing where to park.