Georgia’s new House Bill 551 is reshaping parking enforcement with stricter booting regulations, capped fees, required transparency, and stronger consumer protections. As accountability and fairness take center stage, operators must rethink enforcement strategies to align with rising public expectations. With reforms like these gaining momentum, now is the time for parking professionals to evaluate policies, communication, and customer experience.

This month’s Spotlight features Leigh Thomas, whose journey from math teacher to TPN Project Manager reflects curiosity, grit, and a deep commitment to growth. From data analysis to publications and industry events, Leigh brings teamwork, creativity, and a relentless learning spirit to everything she does. Her ability to translate numbers into meaningful insight makes a lasting impact on both clients and colleagues.

As AI becomes the new benchmark of advancement, companies are racing to integrate it into everything they offer. But at what cost? Drawing parallels to the Space Race, this reflection explores the hidden tradeoffs of rapid innovation, especially in parking and customer-facing industries. When speed to market overshadows reliability and human connection, customer trust is often the first casualty.