May Podcast Highlight 

Chyloe Marr

May 2025

This past month, Our Parking Industry podcast released two episodes diving deep into the role of technology, innovation, and customer service in today’s rapidly evolving parking world. Whether you’re a veteran in the industry or new to the game, these conversations offer valuable insight, personal stories, and practical takeaways you don’t want to miss.

Episode 5: Transforming Parking with Automation — Insights from TagMaster’s Amanda Duffy

Leigh Thomas sits down with Amanda Duffy, National Sales Manager at TagMaster North America, to discuss her unique journey from the yachting industry into parking, and how automation is transforming operations. Amanda offers a behind-the-scenes look at TagMaster’s approach to LPR and RFID solutions, emphasizing the value of consultative service and tailored tech. The episode also highlights the importance of mentorship, adaptability, and customer-focused solutions in a tech-driven landscape—sprinkled with a few fun anecdotes from Amanda’s past.

Key takeaways:

• TagMaster’s consultative approach to automation and mobility

• The power of mentorship and storytelling in professional growth

• Why customer service remains the differentiator in a tech-heavy world

Episode 6: Turning Data into Service — The Role of Technology in Modern Parking

In this conversation, Krista Olien, Leigh Thomas, and Clyde Wilson explore how data, particularly through License Plate Recognition (LPR), is reshaping the parking experience. They examine how technology not only identifies users but also anticipates their needs, creating a seamless and personalized experience. From predictive analytics to the upcoming integration of AI, this episode paints a compelling picture of what’s next for our industry—and why understanding your customer has never been more important.

Key takeaways:

• LPR helps elevate both customer service and accountability

• The shift toward predictive, AI-supported parking management

• Why successful parking operations are about more than just space—it’s about service

As our industry continues to evolve, so does the way we connect with customers, manage operations, and lead with innovation. If you haven’t tuned in yet, now’s the time to catch up on these compelling conversations.

Listen now on here - https://linktr.ee/tpnconsulting