Over the last month, Our Parking Industry Podcast continued to explore the ideas, people, and innovations shaping the future of parking. Episodes 13, 14, and 15 featured conversations on customer service, leadership, data-driven communication, and a growing opportunity in truck parking. If you missed these episodes, now is the perfect time to catch up. 

 

Episode 13: Unreasonable Excellence: Redefining Customer Service in Healthcare Parking with Brandon Markey 

 

What does exceptional customer service really look like in parking? In Episode 13, Krista Olien and Leigh Thomas are joined by Brandon Markey, Director of Healthcare Operations at The Car Park, to discuss how small moments can have a lasting impact. 

 

Drawing from his experience in luxury hospitality and healthcare operations, Brandon shares practical ways parking professionals can move beyond transactional interactions and create meaningful experiences in just a few minutes. The conversation explores the importance of situational awareness, empowering frontline employees, and how leadership and culture directly influence both employee retention and customer satisfaction. 

 

Listeners will come away with actionable ideas for delivering “unreasonable excellence in small moments” and a renewed appreciation for the role parking plays in the overall customer experience. 

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Episode 14: Mastering Parking Presentations: Data, Audience, and End Goals 

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In this follow-up discussion, Krista Olien, Clyde Wilson, and Leigh Thomas revisit many of the themes introduced by Brandon Markey and dive deeper into the connection between customer service, leadership, and communication. 

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The team discusses how data can help parking professionals communicate operational challenges more effectively, why understanding your audience is critical when giving presentations, and how leadership behaviors influence employee performance and customer interactions. They also explore the importance of emotional intelligence, frontline training, and delivering excellent service in an increasingly digital industry. 

 

This episode offers valuable insights for anyone looking to strengthen their communication skills and create better experiences for customers and employees alike. 

 

Episode 15: Inside The Lane Featuring Truck Parking Club 

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The latest installment of Inside The Lane features Leigh Thomas in conversation with Evan Shelley, Founder and CEO of Truck Parking Club. 

 

With truck parking shortages becoming a growing challenge across the country, Evan explains how Truck Parking Club connects drivers and carriers with property owners who have available parking spaces. The discussion highlights how underutilized parking assets can create new revenue opportunities while addressing a critical need within the transportation industry. 

 

Listeners will gain insight into the economics of truck parking, the types of properties best suited for commercial vehicles, and how technology is helping solve one of transportation's biggest infrastructure challenges. 

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Tune In 

Whether you're interested in improving customer service, leveraging data to communicate more effectively, or discovering new opportunities within the industry, these episodes offer practical insights and fresh perspectives. 

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Catch the latest episodes of Our Parking Industry Podcast on Apple Podcasts, Spotify, and YouTube, and be sure to subscribe so you never miss a conversation shaping the future of parking.