Direct Technical Communication To The Parking Facility

• In-Lane intercom communication link to TPN’s 24-Hour command center.

• Intercom call roll-over feature forwards calls to TPN supervisors to ensure all calls are answered in a timely fashion as well as to promote efficient customer service operations.

• Direct link to facility management system’s host computer via DSL or T-1 line technology.

• TPN supervisors can connect to the facility from anywhere in the world at a moment’s notice in the event command center personnel require supervisory input or assistance.

• All calls are logged, tracked, and trended to ensure that command center personnel training is ongoing in addition to identifying and remedying the sources of any customer issues that may be consistently reported.